Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for most products, except otherwise noted below:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  

To start a return, you can contact us at info@jlac-beautyskincare.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.   You can always contact us for any return question at info@jlac-beautyskincare.com. 

Reserved Rights Regarding Returns
We reserve the right to define and limit, refuse, and/or reject returns from you at any time due to but not limited to:
  • Returns in an unacceptable condition (worn, altered, washed, damaged). 
  • Returns without our prior knowledge.
  • Irregular or excessive returns history indicates potentially fraudulent or criminal activity.
  • Irregular or excessive returns history involving worn, altered, washed, damaged, or missing items.
  • Bulk orders with multiple sizes/variations of items of the same type.

We are not liable for these issues:

  • Return item(s) are lost or damaged on the way back to us. Please keep the receipt with tracking information.
  • Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter the appearance of the products purchased from our stores. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas.  Oxidized silver is easily damaged.
  • Products are damaged by misuse, mishandling, or poor maintenance.
  • Silver pieces are given detail by oxidation, over time, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

The following items (and any others marked as non-returnable on their ordering page) are non-returnable:

  • Custom-Made Dresses
  • Final Sale Items
  • Wedding & Party Jewelry
  • Name Necklaces
  • Name Rings
  • Bracelets
  • Gift Cards
  • Bride & Bridesmaid Gifts
  • Beauty Products 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.