Shipping policy
At Solo Wayfinder by J.Lac, we work to get your order on its way as quickly as possible. Because some of our products may ship from different fulfillment locations, shipping times and carriers may vary by product and destination.
U.S. Shipping
Estimated delivery: 7–21 business days
Many Solo Wayfinder products are shipped directly from our international fulfillment partners. Most U.S. orders arrive within 7–21 business days after shipment, depending on the product, destination, carrier, and fulfillment location. Some products may arrive sooner.
Delivery estimates are not guaranteed. Delays may occasionally occur due to carrier disruptions, weather, holidays, customs processing, or other circumstances outside our control.
Multiple Items in One Order
Because products may be fulfilled from different locations, an order containing multiple items may arrive in separate packages and at different times. Don't worry if everything doesn't arrive together. You will receive available tracking information for your shipments.
Order Processing
Please allow time for your order to be processed before shipment. If your order contains multiple products, items may be fulfilled from different locations and may arrive in separate packages or on different days. When tracking information is available, it will be provided after your order has shipped.
International Shipping
Estimated delivery: 15–30 business days
International delivery times vary depending on the destination, fulfillment location, carrier, and customs processing. International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout or required by applicable law, these charges are the responsibility of the customer and are not included in the product or shipping price charged by Solo Wayfinder by J.Lac. Customs regulations vary by country, and we cannot predict or control charges imposed by local authorities.
Processing & Tracking
Please allow additional time for order processing before shipment. Once your order ships, available tracking information will be provided so you can follow its journey.
Please Plan Ahead
Because many of our products travel internationally before reaching you, we recommend ordering ahead if you need an item for an upcoming trip, holiday, or special occasion.
We'd rather give you a realistic delivery estimate than promise a date we can't guarantee.
Canada
Canadian delivery times may vary depending on the product, fulfillment location, carrier, and customs processing. Applicable taxes, duties, or other import charges may apply depending on the order and applicable Canadian requirements.
Delivery Times
Delivery estimates begin after an order has been processed and shipped.
Delivery may be affected by:
- Carrier or customs delays
- Weather or other transportation disruptions
- Holidays and peak shipping periods
- Incorrect or incomplete shipping information
- Product availability and fulfillment location
Please carefully review your shipping address before submitting your order.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error after placing your order, contact us as soon as possible at info@jlac-beautyskincare.com.
We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
Lost or Delayed Packages
If your tracking information shows an unusual delay or you believe your package may be lost, please contact us at info@jlac-beautyskincare.com so we can review the order and available tracking information.
Questions About Your Shipment
For questions regarding shipping, delivery, or tracking, contact:
Solo Wayfinder by J.Lac
info@jlac-beautyskincare.com